Privacy Policy

This privacy policy has been developed to better serve those who are concerned about how their ‘Personally Identifiable Information’ (PII) is being utilized online. PII, as defined by Canadian privacy law and information security, refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read the privacy policy of Dental 5 carefully to understand how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

What Personal Information Do We Collect?

When ordering or registering on our site, as necessary, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help with your experience.

When Do We Collect Information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, call us, open a support ticket, or enter information on our site.

How Do We Use Your Information?

We may use the information we collect from you when you register, make a purchase, sign up for promotions, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:

• To personalize your experience and deliver the type of content and product offerings in which you are most interested.
• To improve our website to serve you better.
• To respond more effectively to your customer service requests.
• To administer a contest, promotion, survey, or other features.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products.
• To follow up with you after correspondence (chat, email, or phone inquiries).

How Do We Protect Your Information?

Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Additionally, all sensitive/credit information you provide is encrypted via Secure Socket Layer (SSL) technology. We implement various security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do We Use ‘Cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, enabling us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction, so we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save users’ preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features that make your site experience more efficient may not function properly.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.